Troubleshooting Seranote

Microphone Issues

Browser Permission Denied

If Seranote says “Microphone access denied,” you likely blocked permission previously.

Chrome/Edge:

1. Click the lock icon 🔒 next to the URL bar.
2. Find “Microphone” and toggle it to Allow.
3. Refresh the page.

Safari:

1. Go to Settings > Websites > Microphone.
2. Set Seranote to Allow.

iOS/Android: Check your phone’s Settings > Privacy > Microphone to ensure your browser has permission.

Poor Audio Quality / No Input

• Check your system’s sound settings to ensure the correct microphone is selected as the default input device.
• If using an external mic, ensure it is plugged in securely.
• Try recording a voice memo on your device to test if the hardware is working.

---

Transcription Quality

”The AI misunderstood a medical term”

While Seranote is highly accurate, it can occasionally mishear complex terms, especially with background noise.

• Speak clearly and at a normal pace.
• Reduce background noise (close windows, ask patients to speak one at a time if possible).
• Use the “Improve” button (if available) to flag specific errors for future model updates.

”The note structure is wrong”

If the SOAP structure is consistently incorrect (e.g., mixing Objective and Assessment):

• Ensure you clearly verbally separate these sections during the consultation.
• Use explicit cues like “Moving to examination now” or “My assessment is…” to guide the AI.

---

Connectivity

”Network Error” or “Offline”

Seranote requires an active internet connection for real-time transcription.

• Check your Wi-Fi or cellular data connection.
• If on hospital Wi-Fi, ensure firewalls are not blocking WebSocket connections (port 443).
• Try switching to a different network (e.g., mobile hotspot) to rule out local network issues.

---

Still having trouble?

Contact our support team directly at support@melatech.io for further assistance.